Making the emergency phone call is one of the important aspects of saving a persons life. There are 2 number to use.
1. 999
This number can be phoned from land line or mobile. When phoning from a land line your location can be identified immediately by the emergency services.
2. 112
This number is the European emergency number. However, when used from a mobile, your location can be pinpointed. This number is ideal when lost or involved in a road traffic accident.
Who Can Make the Call?
Anyone can call 999 in an emergency. What is important is that the individual has the information to pass on. Keep it simple and confirm that they understand what is being asked of them.
Before, During and After the Emergency Call!
It is important to assess the casualty before making the emergency call. The information gained should be passed on to the emergency service, which can assist you with first aid and advice.
Is the casualty breathing or not Breathing? This is the first question you will be asked.
During the call, remain calm and speak slowly and clearly. Inform them:
- Who you are, name,
- Where the incident has occurred
- Who is injured or ill? Include age
- State the assessment outcome, i.e. not breathing
- State the reason for the outcome, i.e. choking, stroke, chest pain.
After making the call, when possible, leave the phone on the loudspeaker and listen to any advice given by the emergency services. As a first aider, you should return to the casualty as quickly as possible, especially when CPR needs to be given.
